Water damage restoration Basement flooded? Roddy’s up.
Water out, walls dry, basement clean. Open 24 hours.
- 5.0 on Google
- Open 24 hours
- Water // Flood // Burst pipes // Sewage
- Stay out if it could be live.Water near outlets, appliances or the panel means stay out. Shut power only if you can reach the panel dry.
- Stop the water.Close the main shutoff if it is a pipe. If it came up a drain, stop using sinks and toilets.
- Take pictures now.Before anything moves. Your insurer will ask, and you only get one chance at them.
- Call us.Tell us where it came from and what it has reached. (888) 929-0245
Tell us what happened. We know what comes next.
Water Damage Restoration
The whole wet house: walls, ceilings, floors and what sits behind them.
Basement Water Damage
The floor drain, the laundry corner, the rec room carpet.
Flood Damage Cleanup
Storm water, street water and groundwater, cleaned out and dried.
Broken Pipes Water Damage
Split supply lines, freezing nights, water through the ceiling.
Sewage Backup Cleanup
The dirtiest water damage: drain backups cleared, cleaned, sanitized.
Where did the water come from?
It decides what you can touch, what can be saved and how the job goes.
Tap yours.
Categories are from the IICRC S500, the water-damage standard the restoration trade uses.
Clean, at first
A supply line, a split fitting, a pipe that froze.
Shut the main first, then call.
The S500 calls water from a sanitary source Category 1.
It can get worse with time and contact with building materials.
Treat it as dirty
Discharge water carries soap, soil and what came off the dishes or clothes.
The S500 puts washing machine discharge in Category 2.
Turn the machine off at the valve.
Keep kids and pets out until it is gone.
Depends what was in it
Urine only is Category 2. Anything more than that is Category 3.
Turn the valve behind the toilet clockwise to shut it off.
Do not flush again to see if it clears.
Tell us what was in the bowl. We have heard it all.
Stay out of it
Water came up through the floor drain, the shower or the toilet.
EPA says to call in a professional when sewage is involved.
Stop using sinks, toilets and the washer until someone looks.
Treat it as contaminated
Rain that came in at grade, a window well, or water from the street.
The S500 puts flood water from rivers and the ground in Category 3.
Stay out if outlets or the panel could be wet.
Flood is usually a separate policy, so check yours before you assume.
Find out why first
Damp at the wall joint, a dark line on the slab, water with no clear source.
We dry what got wet.
A wall that keeps seeping may also need a waterproofing fix, so tell us how often it happens.
The puddle is never the whole job.
Scroll it through.
This is what a drying job looks like from above.
Example drawing, not a real floor plan. Readings shown as wet, drying or dry.
- 1
You see a puddle.
A drain backs up, a line lets go, a storm finds the wall.
By the time you get downstairs, the slab is already covered.
“I had an emergency where a drain pipe was clogged” Sky Rizzy, Google review
- 2
The water comes out first.
Standing water goes before anything else can start.
The dashed line marks how far it got.
It looks better already, and that is the trap.
- 3
The meter sees more.
Water moved under the wall, into the carpet pad and up the drywall.
The map of what is wet is bigger than the puddle ever was.
- 4
Gear goes where the wet is.
Air movers line the wet walls, and a dehumidifier pulls it out of the air.
The S500 rule of thumb starts at one per room, plus one per 50 to 70 square feet of wet floor.
- 5
Read it again.
Same spots, every visit, until the wet walls match the dry ones.
EPA says to dry water-damaged areas within 24-48 hours to prevent mold growth, so the clock matters.
- 6
Then it reads dry.
The last readings match the dry parts of the house.
The gear comes out, and the room is yours again.
Standing in step one right now?
Water finds the low spot first. Then it keeps going.
Five things worth a call.
You do not need a puddle for it to be water damage.
Each of these can mean something wet that you cannot see.
Tap the one you are looking at.
“I had a newborn baby in the house less than 10 days old. He quickly came the same night.”
Sky Rizzy // Google review, trimmed. More of it is below.
One customer’s night, not a promise about yours. Call and we will tell you straight how soon we can get there.
Five stars on Google.
Trimmed to the parts about the water and the service.
The full reviews are on Google.
Roddy and his crew are top professionals. If I could give them 10 stars, I would. They are transparent. The electrician is in constant communication with me. He sends me pictures of the progress of the work. They use good materials and save me whenever possible to stay in budget … I have worked with other contractors in the past. I interviewed at least 3 others for this project and I gotta say they’re godsend.
Abel CastroGoogle review My name is Leticia Martes...Roddy and his wife are awesome and God sent angels I had an emergency where a drain pipe was clogged and needed to be cleaned and my basement needed to be sanitized I called around and prices were way too high when I got a hold of Roddy and explain my situation.. how I had a newborn baby in the house less than 10 days old he quickly came the same night and sanitized my whole basement and gave me an awesome price more that I could ever imagine... He cleaned everything and removed old garbage as well that I had stored in the basement for years it was amazing the amount of work that he did for me and all he cared about was the newborn baby in my house. And to make sure that my house was clean and healthy for all of us.. I can’t express how great these two people are and how great their company is … thank you again Roddy you the best truly.🥰
Sky RizzyGoogle review Fantastic job! Best of the best! I could never have prayed for better service, better quality of work, everything is a Class Act! All of this while providing the friendliest service you could hope to find. I cannot praise them enough.
Al SchwartzGoogle review
Short answers, straight.
Are you really open at night?
Our Google listing says open 24 hours, and yes, call any time.
We will tell you on the phone how soon someone can get there.
Will this turn into mold?
EPA says to dry water-damaged areas within 24-48 hours to prevent mold growth.
Some states require a licensed contractor for mold work, so the rules depend on where you are.
Tell us what you are seeing and ask how it would be handled on your job.
Does my insurance cover this?
Only your insurer can say.
Standard homeowners policies generally do not cover flood, and sewer backup often needs an add-on.
Take pictures first, then call them.
Do I have to move out?
It depends on what the water was and where it reached.
Sewage or a wet living space with kids is a different talk than a wet laundry corner.
Ask us when we see it.
Nothing is dripping. Can it still be water damage?
Often, yes.
A stain, a musty room or paint letting go can mean wet material behind the surface.
Tell us what you see and we will tell you what we would check first.
Tell Roddy what happened.
Call if water is still moving.
Otherwise send the short version here, and we will call you back.
A photo by text helps if you have one.